Have you observed the air hostesses smiling and greeting each traveller, irrespective of the response of the person. This is the behaviour for which they are getting paid. There are many more examples in the society ....think you will find such kind of behavoiur in you. Think of the situations while you are dealing with your boss or superiors.......
Emotional labour --- It is the kind of behaviour which is expected by the society, even though individuals inner is conflicting to execute it . Depending upon the kind of the conflict inner self and the outer self, we categorized it in three categories.
- Spontaneous reaction, individuals reaction is spontaneous depending upon the situation.
- Shallow - The inner is unaffected of the behaviour as it is an skill, does not require much effort but its nature of individual.
- Deep inside - individual is incorporating same behaviour inside also. its is the most harming, as individual is giving a lots of effort to do so.
I don not whether this kind of behaviour is ethical or unethical since ethics is subjective topic....i leave it up to you to decide.
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